FAQ's

Why use Film Gear?

Film Gear is an e-commerce store that is designed to provide customers an incredibly easy and efficient way to get the gear they want quickly and affordably.  Instead of purchasing directly from the manufacturer or a foreign distributor ( ie. BHPhoto, Adorama, or AbelCine, etc) where you risk your product getting stuck at customs or don't have any local after-sale support for warranty or repair issues, Film Gear takes care of all that for you.

A: On average 10 business days and it is our number 1 priority to ship as fast as possible.  We operate on a model in which we hold minimal stock in the country, in order to be able to offer as many products as we can.  Our priority is an online 1-stop shop catalog of equipment and the only way to economically do that is to operate like this.

A: We love the idea of free shipping.  See the bar above to unlock the free shipping reward.  Shipping prices are based on expedited service and volumetric weight.

Priority Shipping via Picup based on cart value

  • R 0.00 – R 1,000.00 -> R 100.00
  • R 1,000.00 – R 5,000.00 -> R 250.00
  • R 5,000.00 – R 10,000.00 -> R 500.00
  • R 10,000.00 and up -> Free!

A: VAT will be calculated at checkout.

A: We spent an incredible amount of time and effort to develop a thorough e-commerce system that simply just works.  As a result, we are able to offer products with minimal markup and as close to the MSRP as possible taking into account import tariffs and duties.  Our prices update every hour based on the US Dollar to ZA Rand rate.  Think the Rand is going to get stronger within the next couple days?  Set a price alert and buy when you want.

A: Great question.  Utilizing state-of-the-art SSL website encryption and the popular PayFast payment gateway you can rest assured you and your transaction is secure.

A: We offer the same manufacture warranties that come with our products.  If you do have an issue, we immediately issue an RMA to you and in most cases, get a replacement or loaner unit sent to you even before you send your unit back.  This process has proven to be more efficient than attempting to repair equipment locally.  Please see our various policy (refundterms, and privacy) pages for more information.

A: If there is a product from a brand that we carry that is not listed online, shoot us an email or give us a call and we will confirm why.  This happens sometimes with new or discontinued products.

A: With the abundance of options of equipment on the market today, we list only the products that we believe in and would use ourselves.  If you would like us to pursue a brand that we don't carry, let us know and we will do our best to get them onboarded as soon as possible.

A: We love meeting new people who are producing awesome products for the film industry and would love to start a conversation.  For example, if you make custom gripping equipment, custom clapperboards, or HD-SDI cables, let's talk and make it happen.  

A: This frustrates us as well.  At the moment, PayFast has a R5,000 limit on all credit card purchases, R30,000 on debit cards, and R70,000 on Bitcoin orders.  We are working to lift those limits, but you will always have the option to do an Instant EFT and we suggest that as it is the quickest way to get your products.  If you are interested in financing your order, we suggest using our financing option: Lulalend.

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